Legal
Terms and cancellation policy
The practical terms that apply to every appointment, written in plain English.
Booking and confirmation
An appointment is confirmed when you receive a confirmation message from us. No deposit is taken at the time of booking.
Prices
A standard single-appliance chimney sweep is £80, including an insurance-approved certificate. Additional appliances or flues are priced on request, and commercial or multi-property work is quoted individually. If we find work is needed beyond a standard sweep, we will tell you the price before carrying it out.
Preparing for the visit
- The fire must be out for at least 24 hours before the appointment
- Please clear ornaments, rugs and furniture from around the hearth
- We need safe access to the appliance and a power socket for the vacuum
- Pets should be kept out of the room while we work
If we cannot complete the sweep
If the appliance is unsafe, still hot, inaccessible, or the flue is found to be defective in a way that makes sweeping unsafe, we will stop and explain why. Where we have travelled to the property and could not work for reasons within your control, a call-out charge may apply.
Cancellation
Please give at least 24 hours' notice if you need to cancel or move an appointment so the slot can be offered to someone else. Repeated same-day cancellations or missed appointments may result in a charge for the wasted visit.
Payment
Payment is due on completion of the sweep unless separate terms have been agreed in writing for commercial or multi-property work.
Liability
Public liability insured. A sweeping certificate records the condition of the flue on the day of the visit; it is not a guarantee of the future condition of the chimney or appliance.
Contact
Lindum Chimney Sweeps — 07598 219739, lindumchimneysweeps@outlook.com.